Privacy, Return, Information & Security Policies
Lift Caregiving is committed to responsible ways it collects, uses, secures and discloses personal information.
The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:
Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
- To establish and maintain your relationship as a customer of Lift Caregiving, LLC
- To provide the products and services you have requested from Lift Caregiving, LLC
- To administer and manage those products and services.
- To answer your inquiry.
- For direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Lift Caregiving, LLC which you would not like to receive, please contact us and we will remove your name from our mailing list.
Access to your personal information
In most cases, you can gain access to the personal information that Lift Caregiving, LLC holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Security
Lift Caregiving, LLC will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.
The Internet is not always a secure method of transmitting information. Accordingly, Lift Caregiving, LLC cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information
Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.liftcaregiving.com. We suggest that you visit our website regularly to keep up to date with any changes.
Payment Methods
We accept Visa, MasterCard and Discover credit cards and most bank debit cards.
Shipping and Delivery
Many orders are shipped directly from our manufacturer’s warehouses. This can be both good and bad; good because this reduces costs to the minimum, saving you money. Not so good sometimes because our manufacturer’s, good as their products are, sometimes don’t share our sense of urgency when shipping is concerned. Most of the major providers ship within 24 hours. What we can promise is that we will follow up on your order until you receive it. It is someone’s job in our office every day to follow up on all open orders until they are received, and to keep you informed as to the status.
We generally use UPS ground for our shipping, but sometimes we will use Federal Express or US Postal Service at our option if we determine that your items can get to you more quickly or efficiently by using them. We do not ship internationally.
Product Warranties
The short answer is: whatever the individual manufacturer provides. We have tried to relay the warranty information with each product description; if we have missed one, please call or E-Mail and we will get you the information or email you a copy of the warranty. Each product will have a warranty card included with the shipment; it is very important to get that filled out and mailed back to the manufacturer. If there is ever a problem with something you purchased from us, please let us know – we want to hear from you so we can help. Many times, we can relay some information on the telephone or E-Mail that can solve the problem.
Returns
We feel that most folks are honest, and they wouldn’t ask us to take something back unless it was really necessary. All we ask is that you treat us like you would want to be treated if you were in our place. The following are our thoughts, and the reasoning behind them. Retail stores have taught a whole generation of consumers that it is OK to buy three sizes and bring two back rather than take the time to try them on in the store. That may get customer satisfaction, but it is very wasteful and costly. If we had the wild markups those stores do, we could do that also. But if we want to keep offering the prices we do (or just to continue to stay in business, for that matter), we can’t do that. Please let us emphasize that our goal is not to make money on returns – just not to lose money.
We will accept returns on most products or parts within 30 days of receipt (NOTE: for products that are non-returnable, please see below), as long as they are in unused, original condition, with all original packaging, components, instructions, and warranty materials. In other words, if it can be resold as new, we will take it back. If there was a problem that was our fault, we will have the item picked up at no charge. For any other reason, you pay the return shipping charges and our cost of shipping the product to you (if applicable).
You MUST obtain a Return Authorization from us before returning an item for credit or exchange. If you return an item without first obtaining a Return Authorization you will not be entitled to any credit or refund or exchange.
Please email us at contact@liftcaregiving.com or call our number 804-644-5438 and request a Return Authorization (RA) number, and we will let you know how and where to return the item. The RA number also helps us track the return and speed your refund to you. It is hard to determine exactly how long it will take to get your refund, as the factory has to receive and inspect the item before they can determine its condition. As soon as they credit us back for the item, we will immediately refund you in the same manner as you paid for the item (credit on a credit card, check mailed for check paid, etc).
Returnable Items
How much will you get back? Well, it depends on what products you have purchased. Nearly all the manufacturers we deal with have restocking fees on returned equipment. At our pricing structure, we simply cannot afford to absorb these fees. But we also won’t charge you any more than they charge us. Listed below are the restocking fees we must charge:
- Items from North Coast Medical: Items returned after 30-days in a resalable condition will be subject to a restocking fee of 15%. Damaged or incomplete shipments must be reported within 10-days. Shipping/freight is non-refundable.
- Items from Cooper Martin: Items purchased within 10-days of delivery. Items must be returned new, unused and with all Cooper Martin garment hang tags attached.
- Chairs: shipped via Ground only. A 25% restocking fee will apply to all chair orders that are returned after 30 days.
Non-Returnable Items
Some items are non-returnable:
- Items from North Coast Medical: Returns will not be accepted after 60-days. All sales are final for international orders. No returns without prior authorization.
- Chairs: 24-hour minimum notice required to cancel chair orders without penalty. No returns accepted after 30-days. No custom fabric returns will be accepted after 24-hours. Freight charges are not subject to credit.
Most of our products ship free within the continental United States. If you return a product within the guidelines above, and we refund you the total amount that the manufacturer gives us, that still leaves the shipping charges that we absorbed in getting the product to you; we ask that in addition to your paying the return shipping charges, we will deduct our original shipping charges to get the product to you. If we shipped the wrong product, we will either credit your expense to return the item, or we will have UPS pick up the item. As mentioned earlier, our goal is simply not to lose money on returns.
Sales Tax
Since we are based in Virginia, all applicable sales tax will be added for Virginia residents. A number of categories of medical products are not subject to sales tax in Virginia, some requiring doctor’s prescriptions and some even without a prescription (it’s complicated, even for a lawyer to try to understand). We will explain why we are or are not charging you sales tax at the time of sale if you ask us. If you are located in Virginia and are tax exempt, please email us a copy of your exemption certificate or certificate of resale the same day you send in your order. Out of state orders are always tax exempt.
Expert Content Provider Relationship Statement As expert content providers for Lift Caregiving, Virginia Commonwealth University’s faculty and staff draw from a vast wealth of experience and training to provide high-quality, timely, and credible information to the public. They offer insights and expertise on emerging healthcare trends, disease treatment options, and preventative care methods. They seek to provide readers with engaging and high-quality content and tools for managing their health care needs. However, Virginia Commonwealth University provided content on the Lift Caregiving website does not replace the individualized advice of a doctor or health professional.
Virginia Commonwealth University receives compensation as an expert content provider to Lift Caregiving. The compensation received will never influence the content, topics or posts made on this website. Virginia Commonwealth University does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information, products, services, or goods represented on this website.
Information Disclaimer As an expert content provider for Lift Caregiving, Virginia Commonwealth University provides expert professional perspectives on emerging trends in disease treatment and condition management, as well as guidance for preventative health care options.
Virginia Commonwealth University is not compensated to provide opinion on products, services, websites, goods, or other information on this website. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.
Any references to products, services, or health care providers are not a recommendation or endorsement of products, services or providers. Links to other web sites are provided for convenience and do not constitute or imply endorsement.
This website does not contain any content which might present a conflict of interest for Virginia Commonwealth University.
Virginia Commonwealth University assumes no responsibility for outcomes resulting from the use of information contained on this web site, or from information obtained from linked sites from this web site. Virginia Commonwealth University, Richmond, VA expressly disclaims (denies or renounces) all liability for injury or damages arising out of use, reference to, reliance on, or performance of such information.
Virginia Commonwealth University shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Every reasonable effort is taken to ensure accurate information; however Virginia Commonwealth University cannot guarantee completeness or timeliness.
The information provided by Virginia Commonwealth University on the Lift Caregiving website is not a substitute for professional medical advice and care. If you have specific needs, please see a professional health care provider.
Contact Information
Lift Caregiving
325 W. Broad Street
Richmond, Va 23230
Phone: 804.644.LIFT (5438)
contact@liftcaregiving.com